FAQs – Frequently Asked Questions

Cash Your Phones wants to ensure your experience is simple and pleasant while keeping you informed every step of the way.  We understand any nervousness about sending in your mobile device.  We have compiled a list of answers to the most often-asked questions.

How Do I Erase Data From My Android Smartphones?

Open Home Screen or Main Menu

Select “Settings”

Select “Privacy” (On some devices select “Personal”, “Account”, or “Storage”)

Select “Unlocked Data Reset” (Some devices may require “Backup & Reset” before “Unlocked Data Reset”)

Select “Reset Phone” (Some devices may require “Delete All” or “Erase All”)

How Do I Erase Data From My BlackBerry?

Open Main Menu

Select “Options”

Select “Security”

Select “Wipe Handheld”

Select “Continue”

Type “blackberry” when prompted




Do You Sell Phones In Bulk To Wholesale Buyers?

We sell phones in bulk to buyers, both, domestically and internationally.

Please contact us to see if you qualify.

Do You Offer Free Shipping Materials?

Yes.  We offer a free shipping kit.  You will find bubble wrap and a return label inside the box.  Request our free shipping kit in the checkout form to have our box and packing material sent to your door.

How Do I Erase Data From My iPhone?

Settings > General > Reset > Erase All Content and Settings.

How Do I Find The Model Number For My Phone?

Model numbers are usually located underneath the battery or on the back of any iPhone.

What Should I Do Before Sending My Phone?

Please back up and erase all personal files and information on your phone.  If you sent it without doing this, don’t worry.  We will restore your phone back to factory settings.

Will You Buy My Broken Phone?

Yes.  With our easy-to-use online system you can see exactly what your phone is worth.  Be sure to provide accurate information regarding the condition of your phone in the checkout form.

Do You Buy Phones Outside The U.S.?

We do not buy phones outside the United States.  We are looking forward to expansion in the future but for now our service is only active in the United States.

Will You Delete My Personal Data?

Yes.  We restore every phone back to factory settings.  Your personal information will be safe and secure.  However, we suggest that you backup and erase your information beforehand.

How Do I Track The Status Of My Sale?

It’s easy.  Visit the Track My Order page on our website and enter the email address used to register the sale of your phone.  That will allow you to view the complete status of your phone.

How Do I Ship My Device?

The fastest option is to print our prepaid shipping label.  Tape the label to a box, secure the phone inside with packing material, and drop it off at your local post office.  Too much hassle?  You can request our prepaid shipping box, which will arrive within 3-5 business days.  Inside the box, you will find bubble wrap and a prepaid label.  Again, tape the label to the box, protect the phone with our packing material, and mail it away.

How Long Does It Take To Receive Payment?

We issue payment within 24 hrs of your phone arriving at our facility.  PayPal payments will be credited into your account instantly.  A business check takes 3-5 days, however.

Am I Guaranteed To Receive The Payout Quoted?

Yes, as long as you provided accurate information.  However,  if the phone does not match your description we will email you a quote revision.  If you wish to proceed we will process your phone and issue payment.  If you decline we will ship your phone back free of charge.  Your order will be processed after 3 days if you do not respond.